Privacy policy
Last updated: 30 October, 2025
This Privacy Policy explains how Evercrest Home (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.evercresthome.com (the "Site") or communicate with us about the Site (collectively, the "Services").
For the purposes of this Privacy Policy, “you” and “your” refer to any individual who uses our Services, including website visitors and customers.
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. We will post the updated version on our website and update the “Last updated” date.
1. How We Collect and Use Your Personal Information
We collect and use personal information to operate our website, process orders, provide customer support, improve our Services, comply with legal obligations, enforce our terms, and protect our business and users from fraud and misuse.
The types of personal information we collect depend on how you interact with our Services. “Personal information” means information that identifies you, relates to you, describes you, or can reasonably be linked to you.
1.1 We Collect Data Right From You
We collect information you provide directly to us, including:
- Contact details (such as your name, email address, phone number, and delivery address).
- Order details (such as billing address, shipping address, items purchased, and order communications).
- Account details (such as username and password) if you create an account.
- Customer support information you choose to share (such as messages or attachments you send to us).
You may choose not to provide certain information, but this may limit your ability to use some features (for example, placing an order or contacting support).
1.2 Collecting Information We Know About Your Use
We may automatically collect information about how you use our Services (“Usage Data”) through cookies and similar technologies.
Usage Data may include device information, browser type, IP address, approximate location derived from IP address, pages viewed, and actions taken on the site.
1.3 Data We Gain From Third Parties
Finally, we might receive information on you from third-party entities, such as vendors and service providers, who may want to collect information regarding you, e.g.:
-Companies that are suppliers of our Site and Services, including Shopify.
- Payment providers process your payment information. We receive limited information such as payment status/confirmation and billing details needed to fulfill your order. We do not receive or store your full card number.
- When you interact with our website, we and our service providers may automatically collect certain information using cookies, pixels, and similar technologies (for example, for analytics and site functionality).
All information received from third parties will be treated in accordance with this Privacy Policy. The section below, Third Party Websites and Links also provides information.
2. How We Use Our Personal Data
2.1 Creating and Providing Products and Services
We use personal information to process orders, take payment, arrange delivery, provide order updates, handle returns, provide customer support, and maintain your account (if you create one).
2.2 Marketing & Advertising
We may use your personal information to send marketing communications where permitted by law and where you have opted in (where required), and to measure advertising performance and improve our marketing. You can opt out of marketing emails at any time using the unsubscribe link in our emails.
2.3 Security and Fraud Prevention
We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
2.4 Communicating with You and Service Improvement
We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.
2.5 Cookies
We use cookies and similar technologies to operate our website, remember preferences, understand site usage, and support marketing where applicable. For more specifics on the Cookies that we use for powering our store with Shopify, see https://www.shopify.com/legal/cookies.
We use Cookies to power and enhance our Website and your Services, among other things (to remember what you have done, when you did it) to do analytics and understand what exactly a user wants by engaging in the Services (in our legitimate interests) to govern, enhance and optimize the Services.
We can also allow third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers accept cookies automatically, but you can usually choose to remove or reject cookies through your browser settings. If you remove or block cookies, some features of the Services may not work as intended. Depending on your settings, some cookie choices may affect how advertising is personalised.
3. How We Disclose Personal Information
We may in some cases disclose your personal information to third parties for contract performance purposes, lawful purposes subject to this Privacy Policy or other related reasons. Such circumstances may include:
- With vendors or other third parties delivering services for us on our behalf which can include IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.
- In partnership with business and marketing partners to provide services and advertising. Our business and marketing partners may use your information in accordance with their own privacy notices.
- When you assign, request us or consent to our disclosure of certain information to third parties, such as to ship you products or your use of social media widgets or login integrations.
- With our affiliates or the members of any other corporate group, in our legitimate interests to run a functioning business.
- To fulfill any applicable legal obligations (including responding to subpoenas, search warrants and similar requests); to provide any material and valuable product or services such as a merger or bankruptcy; to enforce the provisions related to such an agreement; and to protect or defend the Services, our rights and the rights of our users or others.
We disclose the following types of personal information about users for the purposes set out above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
Category – Categories of Recipients
Identifiers such as basic contact details and certain order and account information – Vendors and third parties who perform services on our behalf (e.g., Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
Commercial information such as order information, shopping information and customer support information – Business and marketing partners
Internet or other similar network activity, such as Usage Data – Affiliates
Geolocation data such as locations determined by an IP address or other technical measures – Vendors, affiliates, and service providers as described above
4. 3rd Party Websites and Links
Our Site can also connect to websites or other online platforms operated by third parties. If you click on links to sites not affiliated or controlled by us, you must review their privacy and security policies and other terms and conditions. We do not ensure that the privacy or security of such sites are maintained, including the truthfulness, completeness, or trustworthiness of the information retrieved from these sites.
Information you provide on public or semi-public venues, such as information you discuss on third-party social networking platforms, may also be viewable by other users of the Services and/or users of third-party platforms as we use those platforms or a third party. The inclusion of such links, in no way shall be construed as any endorsement of content on such platforms or of their owners or operators, except as disclosed on the Services.
5. Children's Data
Our Services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
6. Data Security and Storage
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and why we collected it.
7. Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, deletion, or a copy of your information, and to object to or restrict certain processing.
To make a request, contact us using the details in the Contact Information section. We may need to verify your identity before responding.
Marketing emails: you can opt out at any time using the unsubscribe link in our emails. Even if you opt out of marketing, we may still send service-related messages (for example, order updates).
8. Complaints
If you have questions or concerns about how we use your personal information, please contact us using the details in the Contact Information section. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.
Your personal information may be processed in countries other than where you live, including by our service providers. Where required by law, we use appropriate safeguards for international transfers.
9. Contact Information
Store Name: EVERCREST HOME.
Adres: iDeliverd 9065, 2 Lansdowne Rd, Croydon CR9 2ER, United Kingdom
Email: [INSERT YOUR SUPPORT EMAIL ADDRESS HERE – E.G. SUPPORT@EVERCRESTHOME.COM].
Phone: [INSERT YOUR CUSTOMER SERVICE PHONE NUMBER HERE WITH COUNTRY CODE]
Customer Service Hours: [INSERT THE CUSTOMER SERVICE DAYS + HOURS HERE – E.G. MON–FRI 9:00–17:00 GMT].
For your email we will respond as soon as reasonably possible.